Predictive Process Management
4 November 2020 @ 6:30PM AEST
The fundamental purpose of process performance management is not just to know what has already happened, but rather to predict, with known certainty, what will happen next. Knowing what happened yesterday is useful; knowing what will happen tomorrow is invaluable.
This requires much more nuanced management than the simple tracking of a set of KPI traffic lights. This requires predictive process management.
The performance prediction required is a balance of what should be, what is, and what could be, i.e. what performance level are we targeting, what are we achieving, and what might be possible with innovative intervention. Process performance management is about the persistent adjustment required to maintain operation in the moving zone that is the should-is-could intersection.
In this presentation the Tregear Circles, the Process Behavior Chart, and the Tripartite Governance Model will be used to describe a practical system for predictive process management.
Roger TregearFounder & Principal Advisor, Tregear BPM
Roger Tregear spend his working life talking, consulting, thinking, presenting, and writing about the analysis, innovation, improvement, and management of business processes. He helps organizations improve performance.
As Principal Advisor at TregearBPM he provides business process and problem analysis consulting services. 36 years’ experience as a business, management and IT consultant means that he has well-developed insight into business improvement and problem resolution.
His practice and client base are global with BPM education and consulting assignments completed in Australia, Bahrain, Belgium, Jordan, Namibia, Nigeria, Netherlands, Saudi Arabia, South Africa, South Korea, Switzerland, New Zealand, United Arab Emirates, UK, and USA.
Roger is a regular columnist at BPTrends and the Business Rules Journal. He has authored or co-authored several books: Practical Process (2013), Establishing the Office of Business Process Management (2011), chapter Business Process Standardization in The International Handbook on BPM (2010, 2015), Questioning BPM? (2016), Reimagining Management (2017), Process Precepts (2017), and in 2020 his latest book is Process Provocations (available as free download at https://bit.ly/ProcProv).
Roger helps small and large organizations around the world understand the potential, and realize and sustain the practical benefits, of process-based management thinking and practice.